Frequently Asked Questions
The University currently has a Computer Replacement Plan in place for faculty and staff computers. Through this plan, faculty and staff receive a new computer every five years upon approval by the Department Head/Dean/Vice President.
If other technology is needed within a department in addition to a faculty or staff's primary computer, Computer Equipment Resales can provide assistance with pricing for such technology equipment.
Computer Equipment Resales can be contacted by calling 549-2138 or by sending an e-mail to firstname.lastname@example.org
An e-mail account for all new employees is automatically generated and takes the form of Wxxxxxxx, where xxxxxxx is the seven-digit employee identification number issued to you by Southeastern Human Resources.
An alias consisting of the full first name and full last name, separated by a period is also generated automatically for new employees. (e.g., John Smith's e-mail alias would be email@example.com, unless there was already a John.Smith alias in existence at Southeastern. In that case, the alias would be john.smith-2 or some other string of letters or numbers.)
An e-mail account for all new students is automatically generated after they have paid fees. It takes the form of Wxxxxxxx, where xxxxxxx is the seven-digit student identification number issued to you by Enrollment Services.
An alias consisting of the full first name and full last name, separated by a period, is also generated. (e.g., Jane.Smith) Again, if there is already an alias Jane.Smith, the next Jane Smith would receive Jane.Smith-2 or some other string of letters or numbers.
The Center for Faculty Excellence offers short courses each semester for faculty members who are interested in getting training on various software and technology topics.
The schedule is available at the Center for Faculty Excellence (CFE) in Room 106 of Tinsley Hall and on the CFE Schedule web page.
Client Services offers various short courses for staff members each semester.
Call the Client Sevices' Customer Service Center at Ext. 5555. You can also come by the Customer Service Center, which is located in Room 111 of McClimans Hall. A Customer Service Consultant will be on duty during normal working hours.
For access, complete the application form under "Available Documents" or click here, and return the completed form to McClimans Hall room 109.
You can log into your e-mail account by accessing the University's home page (www.selu.edu) and clicking on the bottom right link entitled WebMail. You must use your W number to access your e-mail using WebMail. The e-mail alias is not recognized by WebMail.
First, check the status of your password. You may do so by going to the Webmail page and clicking on the link "Account Information and Password Change for Email, Blackboard and LEONet (PeopleSoft)" or click here. If your password is expired, you can still log in and change it by selecting the Change Password option. If you have forgotten your password and have a challenge question set, you can click on the link "I forgot my password!" You can then answer the question that you have set and change your password. If you do not have a challenge question set, you will need to follow the instructions below for the respective campus.
IMPORTANT INFORMATION: Your Password expires every 180 days. You will be notified before your password expires via email at 30 days and then again at 14 days. Please change your password when notified. When you do change your EMAIL password, your Novell password will automatically be reset to the same password as your Email, along with Blackboard and LEOnet.
Take your picture ID to the I/O window on the first floor of McClimans (pronounced muh-cleye-muhns) Hall and ask for a new e-mail password. You will need to know your e-mail account number.
Baton Rouge or Abita Springs locations
Take your picture ID to the secretary and ask for a new e-mail password. You will need to tell the secretary your e-mail account number.
A password must be at least 8 characters in length (with at least a capital letter and one number), cannot be a word that you would find in an English dictionary (such as "flower"), and cannot have previously been used as your e-mail password.
If your e-mail username begins with W or P, your password will expire automatically for security reasons every 180 days. If you do not change your expired password within a short grace period, you must follow the above procedures to obtain a new password.
First time W account users have assigned to them a pre-expired (that is, a one-time only) password in the form of S+your birthdate in mmddyy format.
There are several different computer systems used at the university. The username may be different, but your e-mail password will allow entry for e-mail, Novell, PeopleSoft and BlackBoard. TimeCentre has a seperate password, and requires the user to use Internet Explorer for access.
See FAQ 8
Move the mouse or tap the Shift key on your keyboard. Sometimes monitors are set to "go to sleep" after a certain amount of time if the image doesn't change.
Check to see that the power light on the front of the monitor is green. If not, your computer or your monitor may have lost power.
Following are some guidelines used when handling software installations and transfers.
If your old computer is being sent to Surplus, the software licenses can be transferred to the new computer. However, you may need to provide Client Services with the purchase order number where the software was initially purchased so a proper transfer can be made in the software database.
If your old computer is going to be used by someone else, new licenses should be purchased for the new computer, and the old software should remain with the old computer.
If your software is out-of-date, it is recommended that the latest versions be purchased. Prices for software can be obtained from Computer Equipment Resales at X2138.
Information on Gmail usage can be found under the "Available Documents" section or by clicking here