Frequently Asked Questions
1. As an employee of Southeastern, how does my department buy a computer for me to use?
2. Where can students use computers on campus?
3. How can I get a university e-mail account?
4. Where can employees get training in the use of PC's?
5. Where can I get help with computing problems?
6. How do I, as a faculty member, access student records on-line?
7. Is there a way to check my e-mail while I'm not at Southeastern?
9. Which systems can I access with my email password?
10. How do I change my Novell NetWare password?
11. My monitor has gone black. What do I do?
12. So you're getting a new PC!! What happens to the software on your old PC?
13. Where can I get information on Gmail usage?
1. As an employee of Southeastern, how does my department buy a computer for me to use?
The University currently has a Computer Replacement Plan in place for faculty and staff computers. Through this plan, faculty and staff receive a new computer every five years upon approval by the Department Head/Dean/Vice President.
If other technology is needed within a department in addition to a faculty or staff's primary computer, Computer Equipment Resales can provide assistance with pricing for such technology equipment.
Computer Equipment Resales can be contacted by calling 549-2138 or by sending an e-mail
to resales@selu.edu
2. Where can students use computers on campus?
Various Open & Restricted Labs are available on campus for faculty, staff and student use.
3. How can I get a university e-mail account?
Faculty/Staff
An e-mail account for all new employees is automatically generated and takes the form of Wxxxxxxx, where xxxxxxx is the seven-digit employee identification number issued to you by Southeastern Human Resources.
An alias consisting of the full first name and full last name, separated by a period
is also generated automatically for new employees. (e.g., John Smith's e-mail alias
would be john.smith@selu.edu, unless there was already a John.Smith alias in existence
at Southeastern. In that case, the alias would be john.smith-2 or some other string
of letters or numbers.)
Students
An e-mail account for all new students is automatically generated after they have paid fees. It takes the form of Wxxxxxxx, where xxxxxxx is the seven-digit student identification number issued to you by Enrollment Services.
An alias consisting of the full first name and full last name, separated by a period,
is also generated. (e.g., Jane.Smith) Again, if there is already an alias Jane.Smith,
the next Jane Smith would receive Jane.Smith-2 or some other string of letters or
numbers.
4. Where can I get training in the use of PCs?
Faculty
The Center for Faculty Excellence offers short courses each semester for faculty members who are interested in getting training on various software and technology topics.
The schedule is available at the Center for Faculty Excellence (CFE) in Room 106 of Tinsley Hall and on the CFE Schedule web page.
Staff
Client Services offers various short courses for staff members each semester.
Schedules are available through the Short Course Registration Page.
5. Where can I get help with computing problems?
Call the Client Sevices' Customer Service Center at Ext. 5555. You can also come by the Customer Service Center, which is located in Room 111 of McClimans Hall. A Customer Service Consultant will be on duty during normal working hours.
6. How do I access Peoplesoft for Student Records, Financials, Asset Management?
For access, complete the application form under "Available Documents" or click here, and return the completed form to McClimans Hall room 109.
7. Is there a way to check my e-mail while I'm not at Southeastern?
You can log into your e-mail account by accessing the University's home page (www.selu.edu) and clicking on the bottom right link entitled WebMail. You must use your W number to access your e-mail using WebMail. The e-mail alias is not recognized by WebMail.
8. My e-mail password or Novell password has expired. Or I've forgotten my password. How do I get a new one?
First, check the status of your password. You may do so by going to the Webmail page and clicking on the link "Account Information and Password Change for Email, Blackboard and LEONet (PeopleSoft)" or click here. If your password is expired, you can still log in and change it by selecting the Change Password option. If you have forgotten your password and have a challenge question set, you can click on the link "I forgot my password!" You can then answer the question that you have set and change your password. If you do not have a challenge question set, you will need to follow the instructions below for the respective campus.
IMPORTANT INFORMATION: Your Password expires every 180 days. You will be notified before your password expires
via email at 30 days and then again at 14 days. Please change your password when notified.
When you do change your EMAIL password, your Novell password will automatically be
reset to the same password as your Email, along with Blackboard and LEOnet.
Hammond campus
Take your picture ID to the I/O window on the first floor of McClimans (pronounced muh-cleye-muhns) Hall and ask for a new e-mail password. You will need to know your e-mail account number.
Baton Rouge or Abita Springs locations
Take your picture ID to the secretary and ask for a new e-mail password. You will need to tell the secretary your e-mail account number.
A password must be at least 8 characters in length (with at least a capital letter
and one number), cannot be a word that you would find in an English dictionary (such
as "flower"), and cannot have previously been used as your e-mail password.
If your e-mail username begins with W or P, your password will expire automatically
for security reasons every 180 days. If you do not change your expired password within
a short grace period, you must follow the above procedures to obtain a new password.
First time W account users have assigned to them a pre-expired (that is, a one-time
only) password in the form of S+your birthdate in mmddyy format.
9. Which systems can I access with my e-mail password?
There are several different computer systems used at the university. The username may be different, but your e-mail password will allow entry for e-mail, Novell, PeopleSoft and BlackBoard. TimeCentre has a seperate password, and requires the user to use Internet Explorer for access.
10. How do I change my Novell NetWare password?
See FAQ 8
11. My monitor has gone black. What do I do?
Move the mouse or tap the Shift key on your keyboard. Sometimes monitors are set to "go to sleep" after a certain amount of time if the image doesn't change.
Check to see that the power light on the front of the monitor is green. If not, your computer or your monitor may have lost power.
12. So you're getting a new PC!! What happens to the software on your old PC?
Following are some guidelines used when handling software installations and transfers.
If your old computer is being sent to Surplus, the software licenses can be transferred
to the new computer. However, you may need to provide Client Services with the purchase
order number where the software was initially purchased so a proper transfer can be
made in the software database.
If your old computer is going to be used by someone else, new licenses should be purchased
for the new computer, and the old software should remain with the old computer.
If your software is out-of-date, it is recommended that the latest versions be purchased.
Prices for software can be obtained from Computer Equipment Resales at X2138.
13. Where can I get information about Gmail usage?
Information on Gmail usage can be found under the "Available Documents" section or by clicking here