Southeastern Louisiana University

Description

Purpose and Scope:

• Clerical duties as well as assist with student help desk calls

Responsibilities:

• Answers phone calls in accordance to the university policy – provides information/assistance or routes caller to appropriate staff/faculty member
• Takes phone or visitor messages and deliver to appropriate individual
• Greets visitors in the office and directs them to appropriate individual
• Composes and types routine correspondence and memoranda using word processing software
• Inputs data using spreadsheet software
• Assists Office Manager with monitoring office supplies
• Operates and maintains and uses office equipment: fax machine, copy machine, office computer
• Makes copies, collates, and staples materials as requested
• Educates him/herself in campus/SPS Office- related common knowledge concerning events, rules and regulations (keeping him/herself informed)
• Establishes and maintains permanent files; files and retrieves files as requested
• Checking studenthelpdesk email account for problems and questions from students
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor -SPS Coordinator and SPS Office Manager

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• Skill to use personal computer – Word, Excel important asset
• Ability to learn and adopt quickly
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to handle and resolve recurring problems
• Open and communicative person
• Good command of English
  

Experience

• No prior experience needed – entry level position

Description

Purpose and Scope:

• Assists the SPS Coordinator with office operations

Responsibilities:

• Assigns duties and manages tasks of the SPS Office staff
• Prepares schedules and plans tasks in accordance to the SPS Office Supervisor’s vision
• Answers phone calls in accordance to the university policy – provides information/assistance or routes caller to appropriate staff member
• Takes phone or visitor messages and deliver to appropriate individual
• Greets visitors in the office and directs them to appropriate individual
• Composes and types routine correspondence and memoranda using word processing software
• Inputs data using spreadsheet software
• Assists Office Manager with monitoring office supplies
• Operates and maintains and uses office equipment: fax machine, copy machine, office computer
• Makes copies, collates, and staples materials as requested 
• Educates him/herself in campus/SPS Office- related common knowledge concerning events, rules and regulations (keeping him/herself informed)
• Establishes and maintains permanent files; files and retrieves files as requested
• Participation in SPS training program
• Performs other related duties as required
  

Organization Relationship

• Supervisor -SPS Coordinator

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• Skill to use personal computer – Word, Excel important asset
• Ability to learn and adopt quickly
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to handle and resolve recurring problems
• Knowledge of office procedures and employment procedures established by SLU
• Open and communicative person
• Good command of English
  

Experience

• At least one semester of prior SPS Office experience needed

Description

Purpose and Scope:

• Helping students with everyday academic challenges by making computers more approachable and easier for use
• Service type of duty
  

Responsibilities:

• Assists students in labs
• Takes care of labs’ environment, as well as lab equipment
• Observes and reports malfunctions and supply shortages
• Helps Lab Coordinator with setting up schedules
• Answers phone calls in accordance to the university policy – provides information/assistance or routes caller to appropriate staff member
• Educates him/herself in Lab-related common knowledge concerning events, rules and regulations (keeping him/herself informed); educates him/herself in current  computer software packages ( knowing applications that are installed in labs)
• Establishes and maintains permanent files about out of order equipment and copy paper requirements; files and retrieves files as requested
• Maintains and regulates printing machines within designated labs; e.g. color printing regulation
• Participation in SPS training program
• Performs other related duties as required
  

Organization Relationship

• Supervisor -SPS Coordinator

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• Skill to use personal computer and ability to troubleshoot and help students with Word, Excel, Power Point, Access (the entire Microsoft Office Suite)
• Ability to learn and adopt quickly
• Ability to communicate with people
• Ability to work under pressure, and among larger number of fellow students
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to handle and resolve recurring problems; e.g. calling campus police if unruly situation occurs in the lab
• Knowledge of Lab procedures and other employment procedures established by the Southeastern Louisiana University
• Open and communicative person
• Good command of English, and superior computer skills

Experience

• No experience needed

Description

Purpose and Scope:

• Assisting SPS Coordinator in managing computer labs on campus as well as helping students with everyday academic challenges by making computers more approachable and easier to use

Responsibilities:

• Organizing lab schedules in cooperation with SPS Supervisor
• Attends weekly meetings with SPS Supervisor in the SPS Office
• Assists Lab Attendants in their duties and helps them to adjust to their working environment through guidance
• Assists students in labs 
• Takes care of lab environment, as well as lab equipment
• Observes and reports malfunctions and supply shortages
• Answers phone calls in accordance to the university policy – provides information/assistance or routes caller to appropriate staff member
• Educates him/herself in Lab-related common knowledge concerning events, rules and regulations (keeping him/herself informed); educates him/herself in current  computer software packages (knowing applications that are installed in labs)
• Maintains and regulates printing machines within designated labs; e.g. color printing regulation
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor -SPS Coordinator

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• Organizational ability is an imperative 
• Skill to use personal computer and ability to troubleshoot and help students with Word, Excel, Power Point, Access (the entire Microsoft Office Suite)
• Ability to learn and adopt quickly
• Ability to communicate with people
• Ability to work under pressure, and among larger number of fellow students
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to handle and resolve recurring problems; e.g. calling campus police if unruly situation occurs in the lab
• Knowledge of Lab procedures and other employment procedures established by the Southeastern Louisiana University
• Open and communicative person
• Good command of English, and superior computer skills

Experience

• At least one semester of prior Computer Lab Attendant experience needed

Description

Purpose and Scope:

• To clean tech fee computer labs and report any room or facility problems

Responsibilities:

• Cleans and organizes computer lab facilities
• Observes and reports facility related problems
• Keep daily log of duties
• Performs other related duties as required
• Participation in SPS training program
• Requests cleaning materials to be ordered
  

Organization Relationship

• Supervisor -SPS Coordinator

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• Ability to work independently
• Ability to lift and bend
• Able to use various cleaning solutions and tools
• Attention to detail

Experience

• No experience needed

Description

Purpose and Scope:

• Providing guidance and help for usage and checking-out of the available equipment

Responsibilities:

• Checks-out and receives returned equipment 
• Provides guidance and insight into check-out procedure for students interested in checking-out equipment 
• Takes care of equipment 
• Prepares heat tickets for the broken equipment 
• Keeps records in accordance to Check-out Equipment Office rules
• Answers phone calls in accordance to the university policy – provides information/assistance or routes caller to appropriate staff member
• Inputs data using spreadsheet software
• Assists Check-out Equipment Office Coordinator with monitoring equipment and office supplies 
• Operates and maintains and uses office equipment
• Educates him/herself in campus/Check-out Equipment Office- related common knowledge concerning events, rules and regulations (keeping him/herself informed)
• Educates him/herself about relevant equipment (e.g. equipment that is available for Check-out)
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor -SPS Coordinator

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Ability to learn and adapt quickly 
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems
• Open and communicative person
• Technically savvy people have priority
• Good command of English
  

Experience

• No prior experience needed

Description

Purpose and Scope:

• To serve as technical liaison for all departments within the College of Arts, Humanities, and Social Sciences and the Office of Technology

Responsibilities:

• Installing software
• Installing hardware
• Troubleshooting technical problems
• Serve as a liaison between all academic departments within the College of Arts, Humanities, and Social Sciences and the Office of Technology
• Follow standard help desk procedures for reporting technical problems
• Data analysis reports for the Dean
  

Organization Relationship

• Supervisor- Administrative Secretary for the College of Arts, Humanities, and Social Sciences

Pay Rate

• $8.00 - $10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Skill to use personal computer 
• Ability to learn and adapt quickly
• Current knowledge of SLU Office of Technology operating policies and procedures
• Software, Hardware, and Network experience
• Organized
• Good command of English
• Interpersonal skills

Experience

• Junior/Senior Classification preferred 
• Similar experience a plus, but not required
  

Description

Purpose and Scope:

• To assist the office of Career Services with web and graphic design, development, problem solving and maintenance and computer hardware and software management.

Responsibilities:

• Changing, adding,  and maintaining web pages to keep information current
• Supporting eRecruiting software by serving as a liaison for Career Services Staff and assisting with account issues
• Troubleshooting and repairing hardware and software issues in the Career Services computer lab and serving as a liaison to the SLU Help Desk for irresolvable issues.
• Troubleshooting and repairing hardware and software issues in the Career Services staff member’s computers and serving as a liaison to the SLU Help Desk for irresolvable issues
• Create new logos and graphics as well as set up equipment for programming events
• Serves as a consultant for purchasing new technology in the Career Services office
• Some clerical/office duties
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor- Career Services Director

Pay Rate

• $8.00 - $10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• Skill to use personal computer with MS office and windows, email clients
• Ability to learn and adapt quickly
• Current knowledge of SLU Office of Technology operating policies and procedures
• Software, Hardware, and Network experience
• Organized
• Good command of English
• Interpersonal skills
• HTML, Javascript, and some XML knowledge
• Macromedia suite
• Collage (Content Management Systems)
  

Experience

• Junior/Senior Classification preferred 
• Similar experience a plus, but not required
  

Description

Purpose and Scope:

• To serve as technical liaison for the College Nursing, especially the Baton Rouge campus and the Office of Technology

Responsibilities:

• To work with faculty and/or staff to assist in the creation of technology based instructional or student service materials

Organization Relationship

• Supervisor- Basic Computing Services Technical Nursing Liaison

Pay Rate

• $8.00 - $10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• Skill to use personal computer with MS office and windows, email clients
• Ability to learn and adapt quickly
• Current knowledge of SLU Office of Technology operating policies and procedures
• Software, Hardware, and Network experience
• Organized
• Good command of English
• Interpersonal skills

Experience

• Junior/Senior Classification preferred 
• Similar experience a plus, but not required
  

Description

Purpose and Scope:

• To assist the Student Organizations with training in order for the web masters for the organizations to develop and maintain their own web pages as well as maintaining and keeping the organizations email accounts current.

Responsibilities:

• To conduct weekly/biweekly web page training sessions to individual organizations web page designer
• To meet with the individual organizations web page designer to evaluate their web page
• To link the Student Organizations Office to all of the individual organization sites to promote student involvement
• To keep all emails addresses associated with organizations current
• To train members of organizations to use email as a main form of communication
• To suggest and help to implement new ways to use technology as it relates to the needs of the individual organizations
  

Organization Relationship

• Supervisor- Director of Student Organizations/Greek Life

Pay Rate

• $8.00 - $10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Skill to use personal computer –MS Word, Excel important asset
• Ability to learn and adapt quickly
• Webpage design and Webmail software
• Current knowledge of SLU Office of Technology operating policies and procedures
• Software, Hardware, and Network experience
• Organized
• Good command of English
• Interpersonal skills

Experience

• Junior/Senior Classification preferred 
• Similar experience a plus, but not required
  

Description

Purpose and Scope:

• To assist system engineering with servers and networks

Responsibilities:

• To help patrons to set-up novel accounts and servers in computer room
• Assists with network and wireless configuration
• Cooperates with MATRICS 
• Educates him/herself about relevant equipment and networking issues
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor- Computing Services Technical Education Liaison

Pay Rate

• $8.00 - $10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• Ability to perform under pressure 
• Is proficient in networking, LINUX, Windows
• Ability to learn and adapt quickly 
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems

Experience

• Junior or Senior status
• Programming experience
  

Description

Purpose and Scope:

• To assist webmaster with program requests for new systems
• Maintenance activities of the existing systems 

Responsibilities:

• Programming and analysis of computing systems in a web based client/server environment
• Application of programming tools such as PHP/PERL, MySQL, LINUX, Dreamweaver 
• Educates him/herself about relevant equipment and programming issues
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Answers to SLU Webmaster

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Ability to perform under pressure 
• Programming and analytical skills in modern computing systems, typically web based
• Use of object oriented techniques
• Ability to learn and adopt quickly 
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems

Experience

• Some experience needed not an entry level position
• Programming experience
  

Description

Purpose and Scope:

• To assist system engineers with network and server maintenance

Responsibilities:

• Novell account setups
• Set up servers in the computer room
• Assist with network and wireless configurations
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Answers to Systems Enginerring Coordinator

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Junior or Senior status
  

Experience

• Similar experience a plus, but not required

Description

Purpose and Scope:

• Assisting the Director’s works specifically by providing technical support for the operation of various equipment in the lab 
• Developing relevant documentations 
• Performing technology research
• Training staff, and carrying out other administrative tasks.

Responsibilities:

• Provide technical support and assistance on various pieces of equipment under the control of the IRC
• Produce, maintain, and archive documentations relevant to the mission of the IRC
• Assist in the tracking of innovative instructional technology used at other educational institutions
• Request and evaluate software that may enhance the mission of the IRC  
• Coordinate the implementation and testing of software that is requested by instructors 
• Develop guidelines and instructions for users in the labs
• Develop training materials for the IRC
• Coordinate the lab assistant’s work schedule and the lab operation schedule 
• Maintain the IRC’s website
• Participation in SPS training program
• Assist the Director in the basic administrative tasks
  

Organization Relationship

• Supervisor - Director of the Internet Resources Center

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Graduate student status
• Ability to work comfortably with computer and its peripherals
• Competency in basic networking, computer hardware and software
• Ability to follow procedures and read technical manuals
• Ability to write documentations
• Being reliable when working on assigned tasks without supervision
• Ability to learn and adopt quickly
• Ability to coordinate and communicate in writing
• Ability to handle and resolve recurring problems
• Willingness to experiment with various computer applications
• Open and communicative person
• Good command of English and business correspondence
  

Experience

• Working experience in management, and computer services is an asset

Description

Purpose and Scope:

• To be a primary point of contact between faculty and professors of the new Doctor of Education in Educational Leadership program
• Work in a capacity of a compressed video (CV) proctor for all compressed video classes between ULL and SELU

Responsibilities:

• To assure that all CV equipment is energized and functioning within normal parameters
• To troubleshoot and repair CV equipment and network connections in the event of connectivity failure with the remote site
• To assure that CV conference rooms are kept neat and clean, and that the equipment is secured and de-energized between conferences
• To monitor quizzes, assignments, and exams that are assigned via CV
• To transport/ship materials between campuses participating in CV
• In addition to all of the above, the GA may be called upon to train faculty professors in the use of CV equipment, and/or provide assistance with operation of the equipment
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor - Coordinator for Electronically Delivered Programs

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Graduate student status
• Ability to work comfortably with computer and its peripherals
• Competency in basic networking, computer hardware and software
• Ability to follow procedures and read technical manuals
• Reliable transportation/clean driving record – some travel may be required
• Being reliable when working on assigned tasks without supervision
• Ability to learn and adopt quickly
• Ability to handle and resolve recurring problems
• Open and communicative person
• In dept knowledge about CV equipment

Experience

• No prior experience needed

Description

Purpose and Scope:

• To assist SPS Coordinator with property control inventory tracking and office management

Responsibilities:

• Keeps records in accordance to state property control regulations
• Inputs data using spreadsheet software
• Keeps payroll records and assists with Timecentre software data input
• Participation in SPS training program
• Performs other related duties as required
• Some clerical duties
• Answers student help desk telephone calls
  

Organization Relationship

• Supervisor - SPS Coordinator

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Ability to perform leadership and organizational functions
• Skill to use personal computer and relevant equipment – Microsoft Office Suite 
• Ability to learn and adapt quickly 
• Ability to establish priorities, work independently 
• Ability to handle and resolve recurring problems
• Problem solving
• Open and communicative person
• Good command of English
• Valid US drivers license

Experience

• Inventory tracking and Payroll knowledge an asset

Description

Purpose and Scope:

• To assist with training all SPS student employees in all software applications provided in the areas supported by the student technology fee

Responsibilities:

• Create schedule of training courses offered each semester
• Document and maintain training records
• Conduct training workshops
• Assist SPS Coordinator with posting and maintaining training courses offered in Blackboard
• Answer student help desk phone calls
• Participation in SPS training program
• Performs other related duties as required
• Some clerical duties

Organization Relationship

• Supervisor - SPS Coordinator

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Ability to perform leadership and organizational functions
• Skill to use personal computer and relevant equipment – Microsoft Office Suite 
• Ability to learn and adapt quickly 
• Ability to establish priorities, work independently 
• Ability to handle and resolve recurring problems
• Problem solving
• Open and communicative person
• Good command of English
• Blackboard knowledge
• Teaching/training abilities

Experience

• Work at least one semester within SPS office
• Teaching/training knowledge an asset
  

Description

Purpose and Scope:

• To manage the paper and toner inventory in 3 storerooms and the delivery of these supplies to technology supported printers and to serve as a liaison for the STS and SPS Coordinators

Responsibilities:

• Daily delivery of printer paper and/or toner
• Checking studenttechhelp email account for reports of technical problems in computer labs
• Answering phone calls
• Documenting supply deliveries
• Opening and closing HEAT tickets
• Monitoring recyclable materials
• Stocking storerooms
• Requests supply orders
• Trains Supply Clerks/Distributors
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor - SPS Coordinator

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Written and verbal communication skills
• Organizational and Managerial
• Supervisory and Training
• Ability to work within a team oriented environment as well as independently 
• Ability to safely lift over 30 lbs
• Open and communicative person
• Knowledge of HEAT software would be an asset

Experience

• Work at least one semester within SPS office
• Teaching/training knowledge an asset
  

Description

Purpose and Scope:

• To assist Basic Computing Services Liaison for College of Education with overseeing computer labs and to assist student technology liaison for education

Responsibilities:

• To assist with the management of the computer labs in TEC
• Participation in SPS training program
• Performs other related duties as required
• Some clerical duties
• Answering telephone for BCS liaison and taking messages

Organization Relationship

• Supervisor - Basic Computing Services Technical Education Liaison

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Ability to perform under pressure 
• Ability to learn and adapt quickly 
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems
• Customer service skills
• Clerical skills
• Open and communicative person
• Good command of English
  

Experience

• No experience required

Description

Purpose and Scope:

• Helping students with everyday academic challenges by making computers more approachable and easier for use

Responsibilities:

• Assists students in labs 
• Takes care of labs’ environment, as well as lab equipment
• Observes and reports malfunctions and supply shortages
• Educates him/herself in Lab-related common knowledge concerning events, rules and regulations (keeping him/herself informed); educates him/herself in current  computer software packages ( knowing applications that are installed in labs)
• Maintains and regulates printing machines within designated labs; e.g. color printing regulation
• Performs other related duties as required 
• Participation in SPS training program

Organization Relationship

• Supervisor - Basic Computing Serviced Nursing Technical Liaison

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Skill to use personal computer and ability to troubleshoot and help students with Word, Excel, Power Point, Access (the entire Microsoft Office Suite) 
• Ability to learn and adopt quickly
• Ability to communicate with people 
• Ability to work under pressure, and among larger number of fellow students
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems; e.g. calling campus police if unruly situation occurs in the lab
• Knowledge of Lab procedures and other procedures established by the SLU
• Open and communicative person
• Good command of English, and superior computer skills

Experience

• No experience required

Description

Purpose and Scope:

• To coordinate and maintain the student technology help desk

Responsibilities:

• Creating, issuing, and closing HEAT tickets for MATRICS team members and STS Coordinator
• Training STS Help Desk staff
• Assist STS Coordinator with management of STS help desk and STS office
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor - SPS Coordinator

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Ability to perform under pressure 
• Ability to learn and adapt quickly 
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems
• Customer service skills
• Open and communicative person
• Good command of English
• HEAT software knowledge

Experience

• No experience required

Description

Purpose and Scope:

• To provide support for long distance and videoconferencing classes

Responsibilities:

• To schedule and manage compressed video proctors
• To train compressed video proctors
• To assist the Coordinator of Electronically  Delivered Programs
• Troubleshoot compressed video equipment
• Report malfunctions of the compressed video equipment
• Access  security door codes to all compressed video rooms
• Participation in SPS training program
• Performs other related duties as required
  

Organization Relationship

• Supervisor - Coordinator of Electronically Delivered Programs

Pay Rate

• $8.44-$10.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Ability to perform under pressure 
• Ability to learn and adapt quickly 
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems
• Management skills
• Open and communicative person
• Good command of English
• Payroll skills

Experience

• No experience required

Description

Purpose and Scope:

• Assists in his/her area of responsibility within the office of Basic Computing Services
• Clerical scope of duties
  

Responsibilities:

• Answers phone calls in accordance to the university policy – provides information/assistance or routes caller to appropriate staff member
• Takes phone or visitor messages and deliver to appropriate individual
• Greets visitors in the office and directs them to appropriate individual
• Composes and types routine correspondence and memoranda using word processing software
• Inputs data using spreadsheet software
• Assists other administrative personnel with their office duties
• Operates and maintains and uses office equipment: fax machine, copy machine, office computer
• Makes copies, collates, and staples materials as requested 
• Educates him/herself in campus/Basic Computing Services - related common knowledge concerning events, rules and regulations (keeping him/herself informed)
• Establishes and maintains permanent files; files and retrieves files as requested 
• Performs other related duties as required 
• Participation in SPS training program

Organization Relationship

• Supervisor - Basic Computing Services Director

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Skill to use personal computer – Word, Excel important asset
• Ability to learn and adopt quickly
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems
• Open and communicative person
• Good command of English
  

Experience

• No experience required

Description

Purpose and Scope:

• Allow technicians to work more efficiently by reducing their field trips 
• Allow resale personnel to work more efficiently by reducing their field trips
• Insure faster response for clients calling the helpdesk
• Clerical/service scope of duties

Responsibilities:

• Answers phone calls in accordance to the university policy – provides information/assistance or routes caller to appropriate staff member
• Takes phone or visitor messages and deliver to appropriate individual
• Picks-up and delivers computers and peripherals for helpdesk technicians
• Delivers resale items to clients
• Performs other related duties as required
  

Organization Relationship

• Answers to the Basic Computing Services Help Desk Coordinator

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Ability to pick up objects up to 50 lbs
• General telephone skills
• Skill to use personal computer – Word, Excel important asset
• Ability to learn and adopt quickly
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems
• Participation in SPS training program
• 2.0 or higher GPA
• Driving license - Qualify to drive university vehicles
• Open and communicative person
• Good command of English
  

Experience

• No experience required

Description

Purpose and Scope:

• Assist users with changing their e-mail password
• Provide assistance for computer operations
• Service/Clerical scope of duties

Responsibilities:

• To report to work regularly and on time
• Present themselves in a professional manner
• Abide by computer operations policies and procedures
• Answers phone calls in accordance to the university policy – provides information/assistance or routes caller to appropriate staff member
• Composes and types routine correspondence and memoranda using word processing software
• Operates and maintains and uses office equipment: fax machine, copy machine, office computer
• Makes copies, collates, and staples materials as requested 
• Educates him/herself in campus/I/O Window related common knowledge concerning events, rules and regulations (keeping him/herself informed)
• Performs other related duties as required 
• Participation in SPS training program

Organization Relationship

• Supervisor - I/O Window IT Shift Supervisor

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Basic computer skills
• Ability to learn and adapt quickly
• Ability to establish priorities, work independently, and proceed with objectives without supervision 
• Ability to handle and resolve recurring problems
• Open and communicative person – patience is an important asset
• Good command of English

Experience

• No experience required

Description

Purpose and Scope:

• To assist with technical aspects of the Student Technology Fee Computer Labs

Responsibilities:

• Daily surveillance of computer labs
• Resolving software and network issues
• Troubleshooting and repairing hardware problems
• Reporting unresolved computer problems to the STS Help Desk
• Breaking down removing, transporting, and delivering various items and equipment 
• Transporting, delivering, unpacking, and assembling new technology
• Consulting with various computer specialists and technicians
• Participation in SPS training program
• Writing daily shift reports
• Performs other related duties as required
• Participation in SPS training program
  

Organization Relationship

• Supervisor - STS Coordinator

Pay Rate

• $6.50-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University
• General and/or advance knowledge of software and hardware, networking, LANs, Internet and programming
• Written and verbal communication skills
• Ability to carry-out precise instructions with exceptional attention to detail
• Problem solving and organizational skills 
• Ability to work within a team oriented environment as well as independently 
• Ability to safely lift over 30 lbs
• Ability to handle and resolve recurring problems
• Open and communicative person
• Proficient in usage of all hardware and software as required

Experience

• Programming and Networking experience an asset

Description

Purpose and Scope:

• To take orders and deliver printing supplies to technology supported printers

Responsibilities:

• Daily delivery of printer paper and/or toner
• Checking studenttechhelp email account for reports of technical problems in computer labs
• Answering phone calls
• Documenting supply deliveries
• Opening and closing HEAT tickets
• Stocking storerooms
• Participation in SPS training program
• Performs other related duties as required

Organization Relationship

• Supervisor - SPS Coordinator

Pay Rate

• $5.85-$8.00 per hour

Requirements

Knowledge, Skills, and Abilities

• Enrolled at Southeastern Louisiana University 
• Written and verbal communication skills
• Ability to work within a team oriented environment as well as independently 
• Ability to safely lift over 30 lbs
• Ability to handle and resolve recurring problems
• Open and communicative person
• Knowledge of HEAT software would be an asset

Experience

• No experience necessary