Frequently Asked Questions
- Can anyone use The Document Source, or just faculty and staff?
- Can The Document Source run any job?
- How do I make desktop publishing and graphics requests?
- How can I get service, supplies, training or other support for the Xerox copier/printer located in my office or department?
- How do I submit a job request to the copy center?
- I need a test copied quickly and would like to wait for the job to be completed. What can I do?
- What if I need a job returned at a specific time?
- Should I keep the receipt I get when I drop off a job?
- How can I be sure that I am billed properly for the work I submit?
- Can The Document Source run any job?
Can anyone use The Document Source, or just faculty and staff?
The Document Source is open to Southeastern students, faculty and staff, as well as the general public.
Can The Document Source run any job?
Our associates are professional and offer expert assistance to all customers. We will strive to meet turnaround times and material requirements. However, it is against policy to duplicate copyrighted materials. We do offer copyright clearance for your convenience.
How do I make desktop publishing and graphics requests?
Send all of your desktop publishing and graphics requests to xrxdtp@selu.edu. You should also call to speak to an associate regarding the specifics of your request. Document Source associates can be reached at (985) 549-5565.
Faculty and Staff FAQs
How can I get service, supplies, training or other support for the Xerox copier/printer located in my office or department?
Xerox provides an on-campus Docucare technician to support the multifunction copiers/printers located in the various departments on campus. Dial Pager #1-800-200-4219 and the assigned technician will respond shortly. You can also contact The Document Source at 549-5565 to speak to any of the associates for assistance.
How do I submit a job request to the copy center?
The document to be copied must be submitted with the appropriate job ticket. You will be given a job ticket tracking number that must be presented when retrieving your completed job. When submitting your request, you will be asked to provide the following information:
- Budget Unit Number
- Department
- Date/Time Submitted
- Date/Time Due
- Department Head (and signature if required by department)
- Phone Number
- Requester's Name
- Number of Originals
- Number of Copies
- Any specific details regarding the job not covered by the ticket
I need a test copied quickly and would like to wait for the job to be completed. What can I do?
Tests can be copied while you wait. Inform the Document Source staff that you have a request for a test to be copied and they will be happy to run the copies while you wait. Waste copies from tests will be shredded immediately or returned to the instructor.
What if I need a job returned at a specific time?
While we cannot always guarantee a turnaround time we will work very hard to meet your needs. Please enter a specific time and/or date needed in the appropriate space on your order request form. This will allow us to prioritize work to help meet your needs. The Document Source personnel will notify you by phone when the job is completed. Jobs can be picked up anytime after the agreed upon completion time.
Should I keep the receipt I get when I drop off a job?
Yes, think of it as a claim check. Each job receipt has the number that was assigned to your job(s). Our orders are tracked by this number. By having this number any questions regarding the job can be answered in a more timely manner.
In the case of sensitive documents (i.e. tests and quizzes), the receipt is required to receive a completed job. Without this, picture ID and/or departmental confirmation is required.
How can I be sure that I am billed properly for the work I submit?
The yellow copy of the job ticket will be returned with the completed job to the department for their records.