Southeastern Louisiana University

Computer Help Desk

Frequently Asked Questions

1.  As an employee of Southeastern, how does my department buy a computer for me to  use?

2.  Where can students use computers on campus?

3.  How can I get a university e-mail account?

4.  Where can employees get training in the use of PC's?

5.  Where can I get help with computing problems?

6.  How do I, as a faculty member, access student records on-line?

7.  Is there a way to check my e-mail while I'm not at Southeastern?

8.  My e-mail password or Novell Password has expired. (Or I've forgotten my password). How do I get a new one?

9.  Which systems can I access with my email password?

10.  How do I change my Novell NetWare password?

11.  My monitor has gone black. What do I do?

12.  So you're getting a new PC!! What happens to the software on your old PC?
 
 
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1. As an employee of Southeastern, how does my department buy a computer for me to use?

The University currently has a Computer Replacement Plan in place for faculty and staff computers. Through this plan, faculty and staff receive a new computer every four years upon approval by the Department Head/Dean/Vice President.

If other technology is needed within a department in addition to a faculty or staff's primary computer Computer Equipment Resales can provide assistance with pricing for such technology equipment.

Computer Equipment Resales can be contacted by calling 549-2862 or by sending e-mail to resales@selu.edu

Questions regarding PC and laptop specifications and/or purchases should be directed to the Office of Technology at 549-2314 or by email to technology@selu.edu.

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2. Where can students use computers on campus?

Various Open & Restricted Labs are available on campus for faculty, staff and student use.

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3. How can I get a university e-mail account?

Faculty/Staff

An e-mail account for all new employees is automatically generated and takes the form of Wxxxxxxx, where xxxxxxx is the seven-digit employee identification number issued to you by Southeastern Human Resources.

An easier to remember FirstName.LastName@selu.edu is also generated automatically for new employees. The e-mail alias consists of the employee's first name dot employee's full last name. (e.g., John Smith's e-mail alias would be john.smith@selu.edu, unless there was already a JohnSmith alias in existence at Southeastern. Then the alias would be john.smith-2 or some other string of letters.)

Students

An e-mail account for all new students is automatically generated after they have paid fees. It takes the form of Wxxxxxxx, where xxxxxxx is the seven-digit employee identification number issued to you by Enrollment Services.
An alias consist of the full first name and full last name, separated by a period, is also generated.(e.g., Jane.Smith) Again, if there is already an alias Jane.Smith, the next Jane Smith would receive Jane.Smith-2

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4. Where can I get training in the use of PCs?

Faculty

The Center for Faculty Excellence offers short courses each semester for faculty members who are interested in getting training on various software and technology topics.

The schedule is available at the Center for Faculty Excellence (CFE) in Room 106 of Tinsley Hall and on the CFE Schedule web page.

Staff

Basic Computing Services offers various short courses for staff members each semester.

Schedules are available at the Help Desk, Room 111 of McClimans Hall, or through the Staff Training Schedule on the Help Desk web page.

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5. Where can I get help with computing problems?

Call the Help Desk at Ext. 5555 and follow the prompts, "1" for Students or "2" for faculty and staff. You can also come by the Help Desk, which is located in Room 111 of McClimans Hall. A Help Desk consultant will be on duty Monday through Friday from 7:00 a.m. until 5:30 p.m. during the semester, and from 7:00 a.m. until 4:30 p.m. between semesters.

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6. How do I, as a faculty member, access student records on-line?

Current student records, can be accessed using PeopleSoft.

For legacy student records, telnet to admin.selu.edu and supply your X account name at the username prompt. University computers are supplied a telnet program named QVT or WinQVT to telnet to the legacy on-line student records system. If you don't have an X account, click here to access (and print) a copy of the application. Fill in the application and submit it to the secretary in McClimans Hall room 109.

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7. Is there a way to check my e-mail while I'm not at Southeastern?

You can log into your e-mail account by accessing the University's home page (www.selu.edu) and clicking on the bottom left link entitled WebMail. You must use your W number to access your e-mail using WebMail. The e-mail alias is not recognized by WebMail.

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8. My e-mail password or Novell password has expired. Or I've forgotten my password. How do I get a new one?

First check the status of your password. You may do so by going to the Webmail page and clicking on the link Account Information and Password Change for Email, Blackboard and LEONet (PeopleSoft).  If your your password is expired, you can still log in and change it by selecting the Change Password option. If you have forgotten your password and have a challenge question set, you can click on the link I forgot my password!  You can then answer the question that you have set and change your password. If you do not have a challenge question set, you will need to follow the instructions below for the respective campus.

IMPORTANT INFORMATION: Your Password expires every 180 days. You will be notified before your password expires via email at 30 days and then again at 14 days. Please change your password when notified. When you do change your EMAIL password, your Novell password will automatically be reset to the same password as your Email, along with Blackboard and LEOnet.

Hammond campus

Take your picture ID to the I/O window on the first floor of McClimans (pronounced muh-cleye-muhns) Hall and ask for a new e-mail password. You will need to know your e-mail account number.

Baton Rouge or Abita Springs locations

Take your picture ID to the secretary and ask for a new e-mail password. You will need to tell the secretary your e-mail account number.

A password must be at least 6 characters (letters and/or numbers) in length, cannot be a word that you would find in an English dictionary (such as "flower"), and cannot have previously been used as your e-mail password.

If your e-mail username begins with W, S, F, P, or I, your password will expire automatically for security reasons every 180 days. If your username begins with X, it will expire every 300 days. If you do not change your expired password within a short grace period, you must follow the above procedures to obtain a new password.

If you do not log into your account at all within 4 weeks, your password will expire. You must follow the procedures listed above to obtain a new password.

First time W account users have assigned to them a pre-expired (that is, a one-time only) password in the form of S+your birthdate in mmddyy format.

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9. Which systems can I access with my e-mail password?

There are several different computer systems used at the university. The username may be different, but your e-mail password will allow entry for e-mail, Novell, PeopleSoft and BlackBoard.  The legacy system(VMS) has a separate password and does TimeCentre. Here's a table that will explain some of the systems and their passwords.

 *"W" Number = account number.

**Old VMS Username is the 8 character username used to access the VMS Cluster. It consists of four letters and four digits. The first letter indicates a type of account: S (staff), F (faculty), P (project or organization), I (student), or X (old on-line system such as Student Records or Financial Records). The next three letters is a department abbreviation (MGT for management, BUD for Budget, or STU for students)

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10. How do I change my Novell NetWare password?

See FAQ 8

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11. My monitor has gone black. What do I do?

Move the mouse or tap the Shift key on your keyboard. Sometimes monitors are set to "go to sleep" after a certain amount of time if the image doesn't change.

Check to see that the power light on the front of the monitor is green. If not, your computer or your monitor may have lost power.

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12. So you're getting a new PC!! What happens to the software on your old PC?

Following are some guidelines that the Help Desk follows when handling software installations and transfers.

If your old computer is being sent to Surplus, the software licenses can be transferred to the new computer. However, you may need to provide the Help Desk with the purchase order number where the software was initially purchased so a proper transfer can be made.

If your old computer is going to be used by someone else, new licenses should be purchased for the new computer and the old software should remain with the old computer.

If your software is out-of-date, it is recommended that the latest versions be purchased. Prices for software can be obtained from Computer Equipment Resales at X2862.